FAQ's

Can I cancel my order?

Once an order has been placed and confirmed, no order cancellations can be made.

Why did my order get canceled right after I placed it?

PRICE DIAMOND follows strict fraud prevention guidelines to fight against credit card scams and chargebacks. If our Fraud Prevention Team detects fraudulent activity from your order— it will be flagged and canceled immediately.
If this happens to you, we suggest replacing the order with a different card that is authorized with your name and using the same billing and shipping address.

Can I change the color or size of an item in my order before it ships?
Once your order has been submitted successfully, the order begins processing for fulfillment, therefore changes to orders are not allowed.

I forgot to apply my discount code— can I cancel and replace my order?

If you forgot your discount code at checkout, please save it towards your next order. Thanks!

How long is processing after I place an order?

Processing can take up to 1 -2 business day(s) before your order is sent for delivery. 

(Usually ships earlier)

SHIPPING & DELIVERY

How much does shipping cost?

USA - rates vary and are calculated at checkout.

INTERNATIONAL - Depending on your region, rates vary and are calculated.

My package was lost/stolen...

PRICE DIAMOND is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.

Please note: We have a 'no reshipment' policy. We're not currently set up for reshipment orders and require that a new order is placed with the returned funds once the claim is paid.

Why is my order delayed?

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.

Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's support team directly.

How long does it take to get my order?

Shipping is 1 to 3 business days for domestic orders.

5 to 10 business days for international (outside USA).

Please note carrier delays can increase the arrival estimate and delays are beyond our control once your package is with the carrier.

Can I update my shipping address?

No change of address can be submitted once an order is placed. Orders are processed immediately by our fulfillment team. We will only ship to the address provided at checkout.

Can I get a refund or return my exchange item(s)?

Unfortunately, refunds are currently not allowed for online purchases. Pre orders cannot be refunded due to our all sales are final policy. 

VIP CLUB

What is the VIP Club?

Our VIP Club is an exclusive subscription for updates and alerts on all our new releases, new drops, promos, restocks and more.


How do I unsubscribe?

Text 'END' to the PRICE DIAMOND toll-free # to unsubscribe from all our SMS messaging.

You can also unsubscribe from emails by clicking the 'unsubscribe' text button in the footer of any previous email communication.

I didn't receive my discount code — how can I retrieve my code?

Please reach out to us to ensure your sign up information is correct. VIP codes are usually sent immediately after sign up via text and/or email.

POLICY REMINDERS

Domestic orders have a 14 day return window and we currently do not accept exchanges for international orders. Return window starts from the date the order was fulfilled.

Items must be unwashed and unworn in pristine-condition with all original tags attached.

Note: Return fees vary for domestic orders and are non-refundable. Return fees help us cover label costs and faster return shipping.

Exchange orders are final sale and are ineligible for second exchanges, store credit, or refunds.